Post by account_disabled on Dec 14, 2023 7:08:53 GMT
This novelty entered the market recently to revolutionize the way in which companies see their relationship with customers , focusing not only on what they want, but also on what matters most: the customer themselves. If you are interested in learning a little more about this profession that is here to stay, take a look at our article and understand why Customer Success is an excellent bet for your career! Oh, if you are a professional looking to learn more about Customer Success and are considering whether it is worth investing in that area, you will find the answers here. What is Customer Success or customer success? In relation to the concept.
We can stay with the Lincoln Murphy definition (a reference in Customer Phone Number List Success since the term and the activity began to take shape in the market): "Customer success is when your customers achieve the desired result through interactions with your company" This term was initially applied to SaaS companies to designate a professional who would not only help the client to use the software in the correct way, but would also help them achieve good results with that solution, that is, to be successful when using the product. acquired. Customer Success is based on customer success (as the name suggests) and this goes far beyond a customer who pays a day or knows how to use a tool.
That is, customer success becomes the responsibility of everyone within a company , from the precise moment the interaction begins, regardless of the level, customer success is the main challenge. This change in the after-sales concept has transformed the market and since then companies have reinvented the way they treat customers, after they are already part of the portfolio. The importance of Customer Success for companies Understanding more about this profession will help you get an idea of the advantage that having a Customer Success department means for a company, don't you think? Anyway, we separate some of the main advantages here: Retention This is the most valuable gain from having Customer Success : ensuring that customers not only enter the base, but are kept.
We can stay with the Lincoln Murphy definition (a reference in Customer Phone Number List Success since the term and the activity began to take shape in the market): "Customer success is when your customers achieve the desired result through interactions with your company" This term was initially applied to SaaS companies to designate a professional who would not only help the client to use the software in the correct way, but would also help them achieve good results with that solution, that is, to be successful when using the product. acquired. Customer Success is based on customer success (as the name suggests) and this goes far beyond a customer who pays a day or knows how to use a tool.
That is, customer success becomes the responsibility of everyone within a company , from the precise moment the interaction begins, regardless of the level, customer success is the main challenge. This change in the after-sales concept has transformed the market and since then companies have reinvented the way they treat customers, after they are already part of the portfolio. The importance of Customer Success for companies Understanding more about this profession will help you get an idea of the advantage that having a Customer Success department means for a company, don't you think? Anyway, we separate some of the main advantages here: Retention This is the most valuable gain from having Customer Success : ensuring that customers not only enter the base, but are kept.